AIM TANZANIA COMPANY LIMITED - POLICIES AND TERMS

 Effective Date: August 18, 2025
(Applies to bookings made on or after this date. Previous bookings are subject to the terms in effect at the time of booking.)

By booking a trip with AIM Tanzania Company Limited, you agree to the following terms and conditions. Please read carefully before proceeding.

• A 20% non-refundable deposit is required to confirm your booking.
   
• The remaining balance is due 30 days before arrival.
   
• Guests who choose to pay in full at the time of booking are assured their preferred accommodations and domestic flights (if applicable). This option is strongly recommended for peak travel periods.
   
• A signed Booking Agreement and Liability Waiver must be completed before an invoice is issued and services are confirmed.
   
• Payments are accepted via bank transfer. Alternative methods may be arranged upon request.
   

• Deposits are always non-refundable.
   
• Refunds on balances (if already paid) follow this schedule:
   
• 90+ days before arrival: balance refunded in full (deposit retained).
   
• 60–89 days before arrival: 50% of total booking refunded.
   
• 30–59 days before arrival: 25% of total booking refunded.
   
• Less than 30 days before arrival: non-refundable.
   
• If domestic flights, lodges, or third-party services have been booked, their individual cancellation/refund terms will also apply.
   
• Refunds (when applicable) are processed within 30 business days.

•  Flexible terms may be available for groups of 8+ travelers.
   
• Group bookings may be subject to higher deposits and extended cancellation deadlines.
   
• Please contact us directly for tailored group arrangements.

•  Comprehensive travel insurance is required for all bookings.
   
• Your policy should cover:
   
• Medical emergencies
   
• Trip cancellations and interruptions
   
• Emergency evacuation and repatriation
   
• Lost baggage or personal belongings
   
• Insurance is essential for your safety and peace of mind. AIM Tanzania cannot provide refunds or compensation beyond the terms above in the event of illness, missed flights, weather disruptions, or other unforeseen circumstances.

 We kindly request that all refund or dispute concerns are handled directly with AIM Tanzania Company Limited before initiating a chargeback.

• Unjustified chargebacks may be treated as fraudulent and could result in restrictions on future bookings.
   

•  Travelers may request a date transfer (subject to availability) up to 60 days before arrival.
   
• Trip modifications may incur additional costs based on updated rates.

 Travelers assume full responsibility for their personal safety during the trip. AIM Tanzania Company Limited is not liable for injuries, illnesses, accidents, or loss of personal belongings. Guests must follow guide instructions at all times during safaris, retreats, and cultural activities. 

AIM Tanzania Company Limited reserves the right to update these terms at any time. Changes will be posted on our website, and continued use of our services constitutes agreement to the revised terms. 

To complete your booking, the following forms must be signed digitally and submitted in advance of receiving your invoice:

• Trip Booking Agreement
   
• Trip Cancellation & Refund Request Form
   
• Liability Waiver Form
   

Please send completed forms to info@aimtanzaniagroup.com.